CARMEN, Technical Training Administration Manager
Core Areas of Expertise
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Experienced in overseeing, coordinating, and managing multiple courses on a monthly basis to ensure alignment with the company’s strategic objectives and meeting departmental targets. Skilled in managing large volumes of work, prioritising and adapting to business needs and streamlining processes. Maintaining effective communication across all departments to ensure a first-class service delivery to all customers.
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Highly experienced in building and maintaining strong relationships with customers, suppliers, and external contacts. Proficient in understanding customer needs, ensuring the timely delivery of services, and collaborating with suppliers to uphold high service standards and achieve the required business goals.
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Centre contact for City and Guilds. Ensuring all external requirements are adhered to, audits are undertaken in a timely manner and efficient manner to achieve the annual reaccreditation of the centre.
Outside of Work
Lover of live music, weekend DIYer with a paintbrush in hand, and happiest when surrounded by friends and family.
About Carmen
Carmen Mills has been with MCP for over 12 years, making significant contributions to the growth of the Technical Training department. Beginning her career at MCP as Training Co-ordinator within a small team, Carmen has been a key member in facilitating the growth of the team and managing the provision of both public and onsite technical courses.
Currently, she oversees key aspects of MCP’s of technical training offering to ensure a smooth and seamless customer experience.
